Terms &
Conditions

1. About Us

Business Name: Fiorenza
Address: 74 Blackfriars Road, London, SE1 8HA, United Kingdom
Email: info@fiorenza.co.uk

2. Website Use

You agree to use our website lawfully and for its intended purposes only.
You must not:

• Attempt to gain unauthorised access to our systems or data.

• Disrupt or interfere with website functionality.

• Use automated systems (e.g., bots, scrapers) to collect data from our website.

• Upload or share any harmful, defamatory, or offensive content.

We reserve the right to suspend or block access if you breach these Terms.

3. Reservations

• Booking Confirmation: All bookings are subject to availability and are confirmed once you receive a confirmation email or message from us.

• Deposits: We may require a deposit for larger parties, special events, or peak times. This will be communicated at the time of booking.

• Cancellations: Please notify us at least 24 hours in advance for cancellations or amendments. Failure to do so may result in a cancellation fee.

• No‑Shows: If you do not arrive within 15 minutes of your reservation time without notice, we may release your table and retain any deposit paid.

• Special Requests: We will do our best to accommodate dietary, allergy, and accessibility requests but cannot guarantee availability or safety from cross‑contamination.

4. Allergies & Dietary Requirements

We take food allergies and intolerances seriously, but we cannot guarantee that any of our dishes are completely free from allergens.
It is your responsibility to inform our team of any allergies or intolerances when booking and on arrival.
We accept no liability for allergic reactions where adequate notice has not been given or where cross‑contamination may occur.

5. Gift Vouchers

• Validity: Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

• Redemption: Vouchers must be presented when dining and cannot be exchanged for cash.

• Lost or Stolen Vouchers: We are not responsible for lost, stolen, or damaged vouchers.

• Non‑Refundable: All gift voucher purchases are final and non‑refundable.

6. Events & Private Hire

• Deposit: We may require a deposit or full prepayment for event bookings or private hire.

• Cancellations: Event deposits are non‑refundable unless otherwise agreed in writing.

• Minimum Spend: Certain event bookings may be subject to a minimum spend requirement.

• Damage & Conduct: You are responsible for the conduct of your guests. We reserve the right to charge for any damage caused to our property.

7. Pricing & Payment

• All prices are in Pounds Sterling (£) and include VAT unless otherwise stated.

• We reserve the right to change prices without notice, although confirmed bookings will not be affected.

• Payment can be made by cash, debit/credit card, or other approved payment methods.

• For online transactions, payments are processed securely via third‑party payment processors. We do not store your full payment card details.

8. Cancellation & Refund Policy

Dining Reservations

• Cancellations made less than 24 hours before the booking may be subject to a cancellation fee or loss of deposit.

Events & Private Hire

• Deposits are generally non‑refundable unless otherwise agreed.

Online Orders & Purchases

• Refunds are provided in accordance with UK consumer law, including the Consumer Rights Act 2015.

9. Intellectual Property

• All website content, including text, images, menus, branding, and design, is owned by Fiorenza or used under licence.

• You may view, download, or print content for personal, non‑commercial use only.

• You must not reproduce, modify, distribute, or commercially exploit our content without prior written consent.

10. Liability

• To the fullest extent permitted by law, we are not liable for:

  • Losses that were unforeseeable when the contract was formed.

  • Losses not caused by any breach on our part.

  • Business losses, including loss of profit, revenue, or goodwill.

• Nothing in these Terms excludes our liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot be excluded under UK law.

11. Website Availability

We strive to keep our website available and accurate at all times but cannot guarantee:

• That it will always be available without interruption.

• That it will be error‑free or free from viruses.

We accept no liability for technical issues beyond our reasonable control.

12. Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for their content, terms, or privacy practices.

13. Privacy

Your privacy is important to us. Please read our Privacy Policy for details on how we collect, use, and protect your personal data.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes have been posted constitutes your acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact us:

Fiorenza – Legal & Compliance
74 Blackfriars Road, London, SE1 8HA, United Kingdom
Email: info@fiorenza.co.uk